Terms of use

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1. Your account

You need an account to collect. You must give accurate details, keep your password to yourself, and you are responsible for what happens under your account.

You must be at least 13 to hold an account and collect. You must be at least 18 — the age at which you can enter a contract in Malaysia — to buy anything. If you are between 13 and 18, a parent or guardian must agree to these terms on your behalf.

Buying and redeeming rewards both require a verified email address.

2. Campaigns

Campaigns are created by partner organisations, not by us. The partner sets what qualifies for participation, what the campaign supports and how any funds raised are used. We provide the platform and the serialized stickers. Where a campaign collects donations, the partner is responsible for that collection and for holding whatever authorisation the law requires of them.

3. Collecting

A klek is added to your collection when you complete a campaign's requirement, scan a valid QR code, or enter a valid single-use claim code. Each serial can be claimed once. Claim codes are printed under a scratch panel — treat one like cash until you have claimed it, because anyone who can read the code can claim it.

Free kleks are limited to one copy per collector. Limited editions are capped at a published maximum supply and are not reissued.

3a. Paying, and who you are buying from

All prices are shown and charged in Malaysian Ringgit (RM), inclusive of any tax that applies. The price is always shown before you confirm.

We do not currently take payment on this website. When online payment goes live it will be handled by a licensed Malaysian payment processor, and your card details and banking credentials will go directly to them rather than through our systems. We will update this page, and tell you what your statement will show, before that happens.

Who you are buying from. When you buy a klek or pay to take part in a campaign, you are buying from KLEK. We are the seller in every case, we issue the receipt, and we handle refunds — see our refunds and cancellations policy. Kleks cannot be bought from or sold to another collector.

A sale is complete when your payment clears and the klek is issued to your collection. How and when you receive things is set out in our delivery and fulfilment policy.

4. Points and rewards

Points are a loyalty balance inside the platform. They have no cash value, cannot be exchanged for money, and cannot be transferred between accounts. Rewards are subject to availability and to any conditions the partner offering them sets. We may adjust or reverse points awarded in error or obtained by abuse.

5. What a klek is, and is not

Kleks are collectibles, not investments. Nothing on this platform is an offer of a security or a financial product, we make no representation that any klek will hold or increase in value, and you should not acquire one expecting a financial return.

A klek cannot be sold or transferred to another collector, and it cannot be exchanged for money. Your collection stays with your account.

6. Acceptable use

You must not:

• counterfeit, reproduce or tamper with a sticker or its serial number;
• claim a code you did not legitimately obtain;
• register multiple accounts to claim more than one free klek;
• interfere with the platform's operation or attempt to access other users' accounts.

We may suspend or close an account and revoke serials where we reasonably believe these rules have been broken.

7. Intellectual property

Sticker artwork belongs to us or to the partner or artist who created it. Collecting a klek gives you the collectible and the right to display it — it does not transfer copyright, and it does not permit you to reproduce the artwork commercially.

7a. Complaints and disputes

If something goes wrong, tell us first — email hello@klek.co. We reply to every complaint about a payment within 7 business days.

If our answer does not resolve it, say so and it will be escalated to someone more senior, who will give you a final written answer.

Please come to us before raising a dispute with your bank. We can usually fix a problem faster directly, and we would rather resolve it than have it become a chargeback.

If you are still not satisfied, you can take the matter to the Tribunal for Consumer Claims Malaysia or the Ministry of Domestic Trade and Cost of Living. Nothing in these terms prevents that.

8. Availability and liability

We work to keep the platform running but do not guarantee uninterrupted service. To the extent the law allows, we are not liable for indirect or consequential loss, or for the conduct of a campaign partner. Nothing here limits liability that cannot be limited by law.

9. Changes and governing law

We may update these terms; the date at the top of this page shows when. Continuing to use the platform after a change means you accept it. These terms are governed by the laws of Malaysia and subject to the jurisdiction of the Malaysian courts.